Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the website dralafarah.com (the “Website”), operated by Farah Health Limited, trading as Dr Ala Farah (“we”, “us”, “our”). By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue use of the Website.

2. Definitions

Client means any person receiving clinical services referred to on this Website.

Services means the health and wellness services referenced on this Website, which are delivered by Cellara Clinic or other affiliated providers, and not by this Website directly.

Cellara means Cellara Clinic, an affiliated but legally separate clinical service provider.

Website means dralafarah.com and all associated content, pages, and functionality.

3. About This Website and Its Relationship to Cellara Clinic

This Website is Dr Ala Farah’s personal and professional brand site. It is used for sharing health education content, information about speaking engagements, and general enquiries. It is not a platform through which clinical consultations are booked, delivered, or paid for.

Any clinical booking made via the booking link on this Website (Nookal) is made with, and delivered by, Cellara Clinic - a separate entity from Farah Health Limited. Bookings, consultations, payments, cancellations, and clinical care are governed entirely by Cellara Clinic’s own Terms and Conditions and Privacy Policy, available at:

https://www.cellaraclinic.co.nz/legals-compliance

We recommend reading Cellara Clinic’s Terms and Conditions before booking any clinical service.

4. Website Content and Medical Disclaimer

Content on this Website - including articles, guides, social media content, and any downloadable resources - is provided for general educational and informational purposes only. It is not personalised medical advice and does not create a doctor-patient relationship.

Individual health circumstances vary. Always seek the advice of a qualified healthcare professional before making any changes to your health, medication, or lifestyle based on content found on this Website.

This Website does not provide emergency medical services. If you require urgent medical attention, please contact your GP or emergency services immediately.

5. Speaking Engagements and Enquiries

Enquiries relating to speaking engagements, media appearances, or public events may be submitted through this Website. Confirmed speaking engagements are invoiced separately by Farah Health Limited. Specific terms for a speaking engagement — including fees, cancellation, and payment terms — will be confirmed with you directly at the time of booking and are not covered by these Terms.

6. Future Digital Products

We may, in future, offer downloadable guides or digital resources for purchase through this Website. Where this occurs, additional purchase-specific terms covering payment, access, and refunds will be published and will apply to those transactions in addition to these Terms.

7. Intellectual Property

All content on this Website - including text, images, logos, and branding - is owned by or licensed to us and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from this Website for commercial purposes without our prior written consent.

8. Acceptable Use

You agree not to use this Website for any unlawful purpose, to transmit harmful, offensive, or infringing material, or to interfere with the operation or security of the Website.

9. Privacy and Personal Information

We collect limited personal information through this Website - for example, when you submit a contact form, subscribe to updates, or make a speaking enquiry. This information is used only to respond to you and, where you have opted in, to send relevant updates. You may unsubscribe at any time.

We do not collect or store clinical health information through this Website. Clinical information provided as part of booking or receiving care through Cellara Clinic is handled under Cellara Clinic’s own Privacy Policy.

Any personal information we do hold is managed in accordance with the Privacy Act 2020 (NZ). You have the right to access and request correction of personal information we hold about you by contacting us at dr.alafarah@gmail.com.

10. Third-Party Links and Platforms

This Website may contain links to third-party websites or platforms, including the booking system (Nookal) and Cellara Clinic’s website. We are not responsible for the content, terms, privacy practices, or availability of any third-party site or platform.

11. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, we exclude liability for any loss or damage arising from your use of this Website, including reliance on its content, except where such liability cannot lawfully be excluded - including your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, where applicable.

Nothing in these Terms is intended to limit any rights you may have that cannot lawfully be excluded under New Zealand law.

12. Complaints

If you have any concerns about this Website or its content, please contact us at dr.alafarah@gmail.com. Complaints relating to clinical care or services provided by Cellara Clinic should be directed to Cellara Clinic in accordance with their own complaints process.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of this Website following any changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New Zealand, and any disputes arising from them are subject to the non-exclusive jurisdiction of the courts of New Zealand.

15. Contact

For any questions about these Terms, please contact us at dr.alafarah@gmail.com.